Returns & Refunds

At Outlabel, your shopping experience should be transparent and worry-free. Should an item not fit or not meet your expectations, you naturally have the option to return it within the framework of legal regulations.

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Return policy

You have the right to cancel your order within 14 days of receiving the goods .

The return period begins on the day you or a person designated by you receives the goods.

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Conditions for a return

In order for us to accept a return, the following conditions must be met:

• The item is unworn and unused.

• All original labels are fully attached.

• The goods are in their original condition

• There is no damage or sign of wear.

Please note:

Worn, damaged, or incomplete items may be excluded from the right of withdrawal.

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Return process

To register a return, please contact our customer service in advance .

After successful registration, you will receive all the necessary information about the next steps.

Returns without prior notification cannot be considered.

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Return shipping costs

The buyer is responsible for the return shipping costs unless otherwise agreed.

This is in line with industry standards for premium and designer fashion.

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refund

After we receive and inspect your return, the refund will be processed:

• via the originally used payment method

• within 14 days of receipt of goods

Please note:

• The refund will only be issued after successful inspection of the goods.

• Shipping costs for the original order will be handled in accordance with legal regulations.

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Partial returns

If you have ordered multiple items, you can of course also return individual items .

Refunds are only issued for returned products.

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Important instructions

• Items that do not meet the return conditions may be returned to you.

• Refusal to accept delivery does not replace proper return .

• Binding legal information can be found in our cancellation policy and terms and conditions .

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Questions about returns & refunds?

Our customer service team will be happy to assist you.

Simply use our contact form or write to us by email.