Shipping & Delivery
We make every effort – and in most cases you will receive your package within 2–5 working days.
We ship from European partner warehouses — that means short distances, less waiting time and safe delivery directly to you.
Yes, as soon as your package leaves our warehouse, you will automatically receive an email with a tracking link. This allows you to see at any time where your package is and when you can expect delivery.
Rarely — but should unforeseen circumstances arise (e.g., high package volume at the delivery service), you will be notified directly by us. We will keep you transparently informed so you are never left in the dark.
If your package hasn't been packed yet, we'll gladly try to make a change for you. Just write to us — we'll see what's possible.
Yes — Outlabel works with vetted European boutiques and partners. We carefully inspect each product, pack it with care, and ensure it arrives safely and in its original condition.
Returns & Refunds
Absolutely! Outlabel offers you a 14-day return policy – quick and easy.
We want you to be completely satisfied with your purchase and are always available to help if you have any questions or uncertainties.
You register the return via our returns service, receive a confirmation, and can then send the item back. We guide you step by step — so returns remain simple and stress-free.
Once your return has been received and inspected, we will refund you using the same payment method you used for the purchase. Transparency and fairness are important to us.
If the desired size or variant is still available — yes, that's possible. Just write to us and we'll see what's feasible together.
We're so sorry about that — and it shouldn't have happened. Please contact us immediately. We'll take care of a replacement or refund right away. You're not just a number to us, you're a person — and your trust means a lot to us.
Sizes & Fit
That's perfectly normal — and no problem at all! Simply order your usual size, try it on at your leisure, and let us know if anything doesn't fit. Returns and exchanges are easy.
Yes, that can happen — especially with designer fashion. If you're unsure, let us know. We're happy to advise you with honest assessments and our experience.
Yes — many of our customers do this to find the right item conveniently from home. But remember: It's best to decide quickly after trying it on so that returns/exchanges can go smoothly.
Yes — we're here for you! Just write to us if you're unsure. We're happy to share our opinion and help you choose. Why? Because you shouldn't borrow a fortune — but rather something that truly suits you.
Because fashion is more than just fabric. It should feel good, give you confidence, and let you celebrate yourself. Fit is crucial for that—and we want you to feel comfortable in every piece.
Shipping costs
No. Outlabel offers free shipping — always. No minimum order value, no fine print.
No — that's not our style. What you see is what you pay for. Transparent, fair, reliable.
We make returns as customer-friendly as possible. If you contact us, we'll find the best solution together — fair for you, fair for us.
No — we ship from Europe, so there are no additional customs or import costs for you.
No. You can order whatever you want—one item or several. Shipping remains free.
Payment methods
You can pay conveniently and securely with PayPal, credit card (Visa, Mastercard etc.), Apple Pay, Google Pay, Klarna and other options — depending on the country and preference.
Yes — your checkout is encrypted and secure. We work with trusted payment providers to ensure your data remains protected.
Depending on the payment method chosen: sometimes immediately, sometimes with shipping confirmation. You will see this clearly during the purchase process.
If Klarna is available in your country, this could be an option — just check at checkout.
In the rare event that this happens, our team will contact you and we will work together to find a solution — so that your shopping experience doesn't get interrupted.
Trust & Security
Yes. Outlabel stands for genuine brands, verified quality, and transparency. Our mission is to make designer pieces accessible and trustworthy.
We only work with reputable boutiques and partners in Europe. Every product is inspected and carefully packaged. You'll also find transparent pricing, secure payment methods, and clearly communicated return policies.
Yes — so that your package arrives safely and you don't have to worry.
Then we're here for you. Mistakes happen — what matters is how we deal with them. We help quickly, openly, and fairly.
Because we're reimagining luxury — with transparency, no hidden costs, and genuine service. With us, you're not just a customer, but part of a fashion community that values quality, honesty, and style.
Furthermore, we do not charge a "luxury surcharge" like many large shops.
Availability
Because we source premium and designer pieces directly from boutiques — many models are limited edition or only available in small quantities. That's what makes them special.
Sometimes — we regularly receive new stock. If you like, feel free to subscribe to our newsletter so you'll be informed immediately.
(Don't worry, we don't spam)
Regularly — our partners deliver new parts constantly. Some arrive daily, others less frequently. This keeps our selection exciting and diverse.
Because many designer collections are limited editions—when they're gone, they're gone. We don't want to artificially inflate our stock, but rather sell genuine inventory.
Unfortunately not. Since we work with partner stock and many items are limited edition, it's first come, first served. If you see something you love – grab it!
Price & Outlet Benefits
Because we work directly with boutiques and partners who offer surplus goods, remaining stock or past collections — so you can get premium fashion at fair prices.
No. At Outlabel you get genuine brand quality — just without the inflated brand markup. Everything is original, everything is tested.
Yes — depending on stock, demand, or season. That's normal in the outlet business. If you see a good deal, it's often worth snapping it up.
Yes — with a little luck and the right timing, you can regularly find special offers or exclusive deals with us. Subscribe to our newsletter so you don't miss anything.
Because you get real designers — authentic, fair, and with heart. You're not paying for a name, but for quality and style. So that fashion remains an experience, not just a purchase.
Contact & Service
It's very simple: via the live chat on the website or by email to support@outlabel.de . We are here for you — personally, friendly and quickly.
Usually within 24 hours. If you write to us with anticipation, you are guaranteed to receive an honest and direct response.
Yes — we'd love to! If you're unsure whether something is right for you, just get in touch. We'll give you honest advice based on our experience.
Write to us — we'll guide you step by step. No stress, no waiting on hold. At Outlabel, you're not a number, but a person.
Because we don't see fashion as a mass-produced commodity, but as an extension of your personality. That's why we are approachable, transparent, and make sure you feel well taken care of—from your order to the final email.
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